On 25th of November between 9:07 and 9:35 (CET), Tink experienced intermittent technical issues that impacted our Payments products for selected Customers, for a total of 20 minutes, during which end-users were unable to initiate payments.
Payments were impacted due to one of the components within the Payments service experiencing an undesired behavior that led to a cascading effect on other dependent components and eventually preventing payments from initializing.
The faulty component in question was disabled and payments traffic was switched to an alternative flow, which allowed payments to be initiated properly.
Tink is planning to implement the following remediation actions: