On 17th November, Tink experienced a partial outage between 6:15 PM and 6:18 PM (CET) affecting the availability of the Payments products. During this time end-users were unable to initiate payments.
Increased traffic resulted in network issues with one of the Payment Initiation components, which caused a major product performance degradation.
Affected services were restarted at 6:18 PM (CST), services were stabilised and returned to a healthy state.
As a consequence of this incident we are focusing on the following actions: