Introduction
On 5 March, between 10:31 CET and 10:59 CET, Tink experienced a technical issue that impacted the Payment Initiation service across multiple markets. The issue was detected immediately, and mitigation actions were taken promptly to limit the impact. During the incident window, some end users experienced difficulties when initiating payments.
Root Cause Analysis
Following a thorough investigation, it was determined that a recently introduced change contained a defect that caused unexpected request failures within the Payment Initiation service. This resulted in a temporary disruption to payment initiation flows in the affected markets.
Remediation
As soon as the issue was identified, the affected deployment was immediately rolled back. This action mitigated the impact and restored normal service functionality.
Follow-up actions
To reduce the risk of similar incidents in the future, Tink is taking the following actions: