Introduction
On March 6th 2025 between 10:50 and 11:16 CET Tink experienced a technical issue which impacted all Tink products in all markets. During the time of the incident, end-users were experiencing issues with payments and account refreshes, with slower responses and timeouts.
Root Cause Analysis
After a thorough investigation, it was found out that the issue had been caused by an automation to delete expired sessions executing too many requests in parallel which resulted in timeouts/failures to acquire connections for incoming requests
Remediation
The issue was resolved automatically when all accumulated deletion requests were processed.
Follow-up actions
To prevent similar issues in the future Tink will be implementing the following actions:
Improve alerting to detect case when delete jobs is queuing up