On 18th November, Tink experienced a partial outage between 16:11 and 16:50 (CET) affecting the availability of the Payments products. During this time end-users were unable to initiate payments.
Increased traffic resulted in network issues with one of the Payment Initiation components, which caused a major product performance degradation.
Affected services were restarted at 16:50 (CST) services were stabilized and returned to a healthy state.
As a consequence of this incident we are focusing on the following actions: